Ethics Human Resources Loyalty Strategic Planning 
Chart Your Course
AUGUST 14, 2012
According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Do you have metrics in place to measure customer satisfaction and loyalty?
Strategy Driven
AUGUST 12, 2011
These are the visionaries who advise management in refining the organizational purpose, vision, quality of life, ethics and contributions toward the company’s long-term growth. Yet, excellence is a definitive process of achievement, dedication and expeditious use of resources. Philosophy. Good professionals must be role models.
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