Chart Your Course

AUGUST 14, 2012

According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Do you have metrics in place to measure customer satisfaction and loyalty?

Newsletter 165

Newsletter Insurance Class Workshop 165

Eric Jacobson

AUGUST 30, 2010

Monday, August 30, 2010 Top Five Factors That Drive Employee Loyalty A 2010 survey by the Society for Human Resource Management shows that job security is what matters most to employees. This is a key factor that drives employee loyalty, and its one you may have the most control over in a tough economy!

Loyalty 65

Loyalty Mentor Mission Statement Tips 65

Harvard Business Review

JANUARY 13, 2015

Perhaps human resources leaders are spending their money in the wrong places. One of our clients was a $1 billion services company with a plan to grow to $5 billion. They had a detailed strategic plan in place that included increased collaboration and innovation necessary to grow the business.

Human Resources 8

Human Resources Self-aware Survey Influence 8

Strategy Driven

AUGUST 12, 2011

’ Management leads in strategically planned companies. Companies that are planned and have developed strategies to meet the future now subscribe to results based management, with the goal to improve program effectiveness, accountability and achieve results. Strengthening and diversifying partnerships at all levels.

Mentor 56

Mentor Strategic Planning Leadership Benchmarking 56

Eric Jacobson

AUGUST 23, 2010

For example: Traditional Thinking : Human Resources-driven programs like pay and recognition are essential for retention. One section compares traditional thinking versus new ways to think about retention and the vital role supervisors play in retaining employees.

Mentor 50

Mentor Mission Statement Tips Learning-by-Doing 50