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The Servant-Leader’s Night Before Christmas – 2020 Edition

Modern Servant Leader

Sat on Zoom hoping a leader would come, on their behalf. Tired of the power model still in the air, They hoped a servant-leader, soon would be there. We’ve ousted the selfish, greedy narcissists, Replaced them with servant leaders, here to assist.”. ‘Twas the night before Christmas, when all of the staff.

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The Servant-Leader’s Night Before Christmas (2022 Edition with Video)

Modern Servant Leader

Sat on Zoom hoping a leader would come, on their behalf. Tired of the power model still in the air, They hoped a servant-leader, soon would be there. We’ve ousted the selfish, greedy narcissists, Replaced them with servant leaders, here to assist.”. ‘Twas the night before Christmas, when all of the staff.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.