Harvard Business Review

OCTOBER 13, 2014

Maybe you were contemplating a change in employment policies such as flextime or one in customer-facing processes such as a new billing system. Say you introduce an innovative new customer-relationship-management (CRM) tool for your sales force, and revenue increases by 15%. The change is a success, right? Maybe or maybe not.

Flextime 9

Flextime Call Center Human Resources CRM 9

Harvard Business Review

DECEMBER 1, 2015

Too many companies bet on having a cut-throat, high-pressure, take-no-prisoners culture to drive their financial success. It takes a careful mix of mission, management, and culture. Ever had a manager or mentor who took a lot of trouble to help you when he or she did not have to? Insight Center. Sponsored by Citrix GoToMeeting.

Positioning 8

Positioning Productivity Products Stress 8

Strategy Driven

JANUARY 8, 2019

For me, the ideal timeframe for futurist thinking is 5-10 years, because although no one can successfully predict the future, in this window you are more likely to be able to clearly see where things are going according to current operating models. It’s about coming up with possible scenarios for the future given these developments.

Flextime 74

Flextime How To Scenario Planning Consultative 74