Harvard Business Review

JANUARY 17, 2012

As the decade wore on and its core business continued to deteriorate, Kodak brought in a new leadership team, downsized its core operations, and began placing bets on even more radical ideas , such as a line of printers with low-cost ink. Gilbert's HBR article with Joseph Bauer that also discusses Kodak is available here.

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Gilbert Film Incubator Business Model 15

Harvard Business Review

JUNE 17, 2015

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. Consider the battle waged by IBM’s software development teams between competing methods for getting closer to customers. The Future of Operations. Insight Center.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

FEBRUARY 3, 2015

Make you more innovative. The sidebar “Why We Need Fresh Blood” explains how diversity on any team often produces the best results. Creative and sci­entific work has migrated to teams and, more recently, to large, distributed teams like the hundreds of scientists that worked on the human genome project.

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How To Diversity Letter Learning-by-Doing 8