article thumbnail

Focus HR on Process Improvement

Harvard Business Review

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. As Randy MacDonald , senior vice president of HR at IBM, told me , "It's important for HR to decide what is core and non-core.

Process 14
article thumbnail

A New Model for Innovation in Big Companies

Harvard Business Review

So nobody was shocked when, for a recent strategy project, Masala passed over many well-known consultancies that he viewed as having already “made a science out of their way of thinking of restructuring.” He was especially sensitive to the human side of how this would get approved and implemented internally.