Influence Innovation Kaizen Leadership 
Lead Change Blog
FEBRUARY 17, 2016
We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. ” Welcome to the era of growth through innovation. His excitement came from a genuinely ecstatic space, not a feature he donned like a mask to attract attention or influence an outcome.
Harvard Business Review
JUNE 13, 2013
"Offers" usefully blurred categorical and cultural distinctions between "product" and "service" innovation. The more people talked, the clearer it became: "offers" was simply a better word and organizing principle for generating more innovative innovation scenarios. Language matters. Is that an opportunity? This may be true.
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