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Hospitals Can Work Better

Harvard Business Review

These include: Vastly improved information systems: While electronic medical records are getting most of the media attention, the bigger breakthrough will be wireless and seamless information management of all facets of the hospital — medication, staff utilization and location, equipment availability, and more.

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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

The old way was information management; the new way is information intelligence. The old way was IT systems management; the new way is platforms that enable new value chains and integrated ecosystems. The old way was cost management; the new way is driving business transformation and accelerating growth.

CIO 8
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How Tech Is Transforming Entry-Level, Customer-Facing Jobs

Harvard Business Review

Takeaways from a survey of more than 800 customer service reps.

Survey 14