Leadership Caffeine at Information Management and New Newsletter Resource

Management Excellence

Two news items here at Management Excellence: First, as of February 1, 2012, the good folks at Information Management are kindly syndicating selected posts from my blog at their resource rich website: info-mgmt.com under my name and the Leadership Caffeine label. Career Leadership Caffeine Management Education Blog News Information Management Leadership Caffeine Newsletter

Why Informal Management Is Sometimes the Best Way to Go @wallybock

Management Craft

Sometimes going the informal route is the best way to handle a situation. HR Management OD Training Workplace Happiness boss coach conversation informal manage management wally bockYou've noticed an employee taking long lunch hours. You write him up for the infraction. Problem solved, right? Maybe not. Maybe the employee had a perfectly valid reason for the long lunches.

The Problem With Information

Strategy Driven

Information, when used to influence or sell, advise or share, has cost us untold loss in business and relationships. Information Causes Resistance. Certainly the ineffective behaviors continue regardless of the logic of the information we offer.

3 Critical Skills of Effective Leaders.

Rich Gee Group

They deliver information when required. They deliver information when required. This is where most C- and VP level executives fail – you need to lead with greater impact by applying emotional intelligence to manage your team.

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Procuring Data And Information – Become More Knowledgeable And Vigilant About Its Quality

Michael VanBruaene

When you procure data and information from external or internal sources, you want to know its quality and ensure that it meets your quality requirements and expectations. Establish Data/Information Procurement Policies And Procedures. Establishing policies and procedures that guide data and information procurement will significantly help you to confirm your requirements and expectations; and also help you determine methods for ensuring that you know their quality.

Organizational Performance Measures Best Practice 19 – Diverse Measurement Mechanisms

Strategy Driven

Organizational performance measure output informs management decisions and drives workforce behaviors. As errant data may result in misdirected effort and highly adverse outcomes, it is extremely important that performance measure output be as accurate as possible.

The cost and benefit of an apology | The Organized Executive's Blog

The Organized Executive's Blog

Don’t apologize and others might see you as more powerful, explains Maurice Schweitzer, professor of operations and information management at the University of Pennsylvania’s Wharton School.

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10 political games you play at work

Chartered Management Institute

Are you giving away your information? Managers say political rows are slowing recovery. A list of 10 political games people play at work. Related Content: Calling a halt to mindless change - 13 years on, have we learnt the lesson yet? You are not watching this post, click to start watching. office politics political games politics

Middle #Management Acumen from #ASTD

Management Craft

An infoline (the marriage of a very short book, article, white paper, and manifesto) I wrote for the ASTD Press called Middle Management Acumen just cam out. This would be a great tool for informal management training. Books Management acumen ASTD middle management

Complimentary Resource – Better Information Governance Can Improve Your Business Results

Strategy Driven

Better Information Governance Can Improve Your Business Results. and IBM examine the assignment of roles and responsibilities and accountabilities around data and how you can use information governance to your advantage. Information is crucial to the success of any organization.

StrategyDriven Podcast Special Edition 63 – An Interview with Victoria Grady, author of The Pivot Point

Strategy Driven

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. Additional Information. Name and address information required.

The argument for writing it down | The Organized Executive's Blog

The Organized Executive's Blog

Image Source ] Share this: This entry was posted in Organization and tagged organization , communication , information management , note taking , David Allen. The Organized Executive's Blog Skip to content Home About ← Paper or digital?

Portfolio Management Best Practice 2 – The Project Registry.

Strategy Driven

The subsequent dispersion of management responsibility and encapsulation of attention on distinct business functions can cause leaders to lose sight of all the initiatives being authorized across the organization. To avoid this risk requires informing management decisions with comparable, value-based data related to the entire body of organizational initiatives.

StrategyDriven Podcast Special Edition 50 – An Interview with.

Strategy Driven

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.

Where are you on the management scale of newbie to expert hacker?

The Atman Group

Three Levels of Management. As a starting place we can look at three general levels or grades of management. Beginner’s Management [Newbie or Management 1.0]. Fundamentals of managing an organization : (Forecast & Plan) – Examining the future and drawing up a plan of action. Fundamentals of being a manager : They ask “what needs to be done?”. Informed Management [Experienced User or Management 2.0]. Skills management.

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Making the Decision on how the Team Decides

Create Learning

Managing and working on teams the procedures being used must be known , shared and understood. In order for the decision to be made all the people on the team must know; The Type of Meeting They are Attending: Informational: Manager just shares information with the team.

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” In many organizations, management treats employees as unvalued and unintelligent.

Performance Measurement

Strategy Driven

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

ROIC 130

How to write an internal communications plan and strategy

Rapid BI

The audit should help answer a number of important questions including: Are employees receiving accurate information? How are employees receiving regular information? Where are employees now, and what needs to change in their current perceptions, attitudes, or access to basic information? What are the roles and responsibilities of leaders, managers, employees and communication professionals? Communication via the line manager is preferred and more effective.

Become a More Productive Learner

Harvard Business Review

Today we consume five times more information every day than we did in 1986, an incredible amount that’s equivalent to a 174 newspapers…a day. companies offer online training for their employees, making more information accessible to them than ever before. We’re consuming more information but not learning more. Focus the majority of your information consumption on a single topic for several months. Managing yourself Digital Article

Weekly Leader Podcast Episode 50 – Leadership Lessons from a New.

Weekly Leader

Free Your Staff to Think

Harvard Business Review

With sophisticated document management systems, global connectivity, and on-line networks professionals can find research reports, best practices, articles and experts from anywhere in the world. Because professionals have such direct access to information and people, many companies have let most of their administrative assistants go, leaving it to professionals to manage their own information. Self-service information management makes sense — to a point.

The Enemies of Data Security: Convenience and Collaboration

Harvard Business Review

After all, attackers typically steal information by exploiting a technology-related vulnerability. However, such a view ignores fundamental drivers of information security risk: organizational culture and the behaviors that result from it. Organizational culture Data Risk management I

Your Company Culture Can’t Be Disconnected from Your Customers

Harvard Business Review

But although culture matters to managers trying to transform their organizations and even auditors who now work to document culture , it is often ambiguous and hard to define. Through these elements, managers reinforce employee actions that align with customer expectations.

Brand 16

Speeding Up the Digitization of American Health Care

Harvard Business Review

No more of those infuriating forms to fill out at doctors’ offices: the information is all in the computer. These and many other feats of information management will soon be routine in the United States. Andrew Nguyen/HBR Staff.

The Biases That Punish Racially Diverse Teams

Harvard Business Review

Racially diverse groups of jurors exchange a wider range of information during deliberations than racially homogeneous groups, for example. Gender diversity in top management teams improves firm performance , especially when innovation is a strategic focus.

Why Can't a CIO Be More Like a CFO?

Harvard Business Review

Information governance is not IT''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. Because no one is managing the store. IT management Information & technology

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What Your Stock Price Is Really Means

Harvard Business Review

There is a fascinating relationship between executives and the stock prices of the companies they manage. Rappaport showed that, in setting a price, the market offers a clear signal that can inform operational and financial decisions. HBR's 90th Anniversary: Why Management Matters.

Putting a Price on People Problems at Work

Harvard Business Review

In our work as business school professors and consultants, we’ve met countless managers who fail to achieve their goals. Managers typically waste massive amounts of money, time, energy, and resources in order to fix these issues.

If Your Company Isn’t Good at Analytics, It’s Not Ready for AI

Harvard Business Review

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations. But those that still manually check what rivals are charging can require as much as a week to gather the same information. Take fund managers.

Why Are Some Whistleblowers Vilified and Others Celebrated?

Harvard Business Review

In a recent whistleblower case , Daniel Donovan, an information manager at Volkswagen, filed a lawsuit claiming he was unlawfully fired because people at the company feared that he was going to report to authorities the destruction of documents related to VW’s installation of illegal software on diesel engines in order to cheat on emissions tests. (He

What Happens to Mental Health at Work When Our Devices Know How We Feel?

Harvard Business Review

The cognitive and emotional demands on managers have rarely been more complicated or intense. Protecting their mental health has become a self-preservation priority for managers. Growing numbers of managers worldwide know they need help. Increasingly, we can expect our personal devices to diagnose, monitor, and manage our mental wellness. ” Today, many wellness experts urge stressed-out managers to find renewal by putting down their devices.

How P&G and American Express Are Approaching AI

Harvard Business Review

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G.

Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

This “island mentality” is surprisingly prevalent among talented, seasoned managers. Specific competitor information is another $2 billion. Instead, management implicitly assumes the information is being used, and used optimally.

Take Accountability for Your Own Success

Harvard Business Review

One of the most common excuses for lack of organizational progress is that "senior management" (or the CEO) isn't providing the right direction or sending the right message. Communication Managing yourself Organizational cultureHuman beings have an almost infinite capacity to rationalize failure. For example, many years ago I was working with a project team at what was then Chase Manhattan Bank when a once-in-a-decade snowstorm shut down New York City for several days.

Avoiding the Schizophrenic IT Organization

Harvard Business Review

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways.

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Using Data to Strengthen Your Connections to Customers

Harvard Business Review

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization.

The Ultimate Productivity Hack Will Be Robot Assistants

Harvard Business Review

There is another seemingly mundane but profoundly important application of this technology: to better managers ourselves and our time. CALO would be able to assist its user with organizing and prioritizing information, mediating human communication, resource allocation, task management decisions, and scheduling and prioritizing. In other words, it had the potential to fundamentally reshape the way we interact with information.

An Ode to the Underappreciated Spreadsheet

Harvard Business Review

We are so dependent on tools like Excel and Google Sheets for managing budgets and P&Ls that it’s easy to fall into the trap of seeing spreadsheets only as applications for managing money, or at the very least, for working with numbers. Breaking information or text into cells helps you break your work into bite-size chunks so you can find different ways of structuring it. Spreadsheets get a raw deal.

A Refresher on Marketing ROI

Harvard Business Review

It also informs future spending levels, allocation of the budget across programs and media, and which messages a marketer chooses. While MROI is not usually public information, managers can use published financial statement data to estimate MROI for a competitor. “In principle, managers should try to estimate the full cost of the marketing activity, including creative development, media spend, and customer-facing staff time.” Juan Díaz-Faes for HBR.

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