Leadership Caffeine at Information Management and New Newsletter Resource

Management Excellence

Two news items here at Management Excellence: First, as of February 1, 2012, the good folks at Information Management are kindly syndicating selected posts from my blog at their resource rich website: info-mgmt.com under my name and the Leadership Caffeine label. Career Leadership Caffeine Management Education Blog News Information Management Leadership Caffeine Newsletter

Why Informal Management Is Sometimes the Best Way to Go @wallybock

Management Craft

Sometimes going the informal route is the best way to handle a situation. HR Management OD Training Workplace Happiness boss coach conversation informal manage management wally bockYou've noticed an employee taking long lunch hours. You write him up for the infraction. Problem solved, right? Maybe not. Maybe the employee had a perfectly valid reason for the long lunches.

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3 Critical Skills of Effective Leaders.

Rich Gee Group

They deliver information when required. They deliver information when required. This is where most C- and VP level executives fail – you need to lead with greater impact by applying emotional intelligence to manage your team. For optimal delegation, seek out Michael Abrashoff’s: It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy.

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How To Choose The Right Records Management System For The Organization

Strategy Driven

As the volume of records and information continues to grow as organisations mature, it becomes increasingly important and challenging for enterprises to manage their recordkeeping responsibilities effectively. Choosing an effective records management system is an important and crucial step in this process. To assist with your decision making process, we have provided some tips that will help you select the right records management solution for your business.

The Problem With Information

Strategy Driven

Information, when used to influence or sell, advise or share, has cost us untold loss in business and relationships. Information Causes Resistance. For some reason, we maintain a long-standing belief that if we offer the right people the right information at the right time, presented in the right way, those it’s intended to influence will be duly impressed and adopt it. Certainly the ineffective behaviors continue regardless of the logic of the information we offer.

Email management. a big deal? Maybe, maybe not

Jason Womack

If you navigate on over to Entrepreneur.com, and do a little searching, you'll find a bunch of articles on productivity, time-and-information management, and even email organization ideas!

3 Strategies to Prepare Your Millennials for Their Leadership Roles

Leading Blog

M ANY EXPERIENCED LEADERS predict a skill and experience crisis at the management level due to the vast numbers of retiring Baby Boomers. They adamantly inform management that the reason they aren’t hitting their numbers is due to the economy, the competition, the weaknesses of their company, or a combination of all of these. They may have cause for concern. Estimates from multiple sources project that Millennials will make up 75% of the global workforce as early as 2025.

Why the Health of Your Doctor Matters

Michael Lee Stallard

Electronic medical records add extra work hours to most physicians’ days due to unfriendly user interfaces and lack of interoperability, putting information management on the list of their responsibilities. His life took a turn in 2004 and he “managed to taper off the drugs.” By Michael Lee Stallard and Katharine P. Stallard. It is customary for your doctor to ask you how you are doing when he or she enters the exam room. We’ve come to expect it.

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How to Show Appreciation to Employees for a Job Well Done

Strategy Driven

You’re managing an office, not a daycare. There’s much more where that came from, so bookmark our site to stay informed. Managing Your People business management Employee Appreciation remote working strategydriven work life balanceIt’s easy for bosses to take their employees for granted. Yet there are consequences if you do it all the time. One survey found that 66 percent of employees would leave a job if they didn’t feel appreciated.

Understanding the Role of Technology in Growing Your Business

Strategy Driven

Financial management is arguably the most vital operational aspect of any establishment. Software designers create these systems to fully automate various aspects of financial management, such as paying your employees and putting together reports. From a technology perspective, you cannot go wrong with a CRM (Customer Relationship Management) solution. Inventory management.

Five reasons you need IT support for your business

Strategy Driven

Information management. Having proper management of all your digital information is vital if your business is to succeed. There will be many details you don’t want hackers to have access to, such as customer addresses, personal details, or even payment information. Managing Your Business business management IT Technician Network Security Network Support strategydriven

Middle #Management Acumen from #ASTD

Management Craft

An infoline (the marriage of a very short book, article, white paper, and manifesto) I wrote for the ASTD Press called Middle Management Acumen just cam out. This would be a great tool for informal management training. Here's the description: "Management is the best and most challenging job, and it provides the best opportunities to have maximum impact. Books Management acumen ASTD middle management

Have You Strategised How Productive Your Business Is? Time To Focus

Strategy Driven

You might also want to think about things such as Information management services to help with IT things and such. Customer relationship management systems to stay in touch with clients and customers , scheduling tools so that you can always be present online. Managing Your People business management productivity strategydriven time managementWhen you start a business, no one can really prepare you for the steps that you may need to take.

What can you do with a software engineering degree?

Strategy Driven

Systems Engineering specializes in the increase and execution of information techniques. It covers a wide sector of work since all human activity is currently related to information management. Software Engineering is the engineering specialty that conceives and maintains software applications applying techniques and tests of computer science, project management, and other fields. Design, build and manage databases.

Where are you on the management scale of newbie to expert hacker?

Ask Atma

Three Levels of Management. As a starting place we can look at three general levels or grades of management. Beginner’s Management [Newbie or Management 1.0]. Fundamentals of managing an organization : (Forecast & Plan) – Examining the future and drawing up a plan of action. Fundamentals of being a manager : They ask “what needs to be done?”. Informed Management [Experienced User or Management 2.0]. Skills management.

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Organizational Performance Measures Best Practice 19 – Diverse Measurement Mechanisms

Strategy Driven

Organizational performance measure output informs management decisions and drives workforce behaviors. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement.

Making the Decision on how the Team Decides

Mike Cardus

Managing and working on teams the procedures being used must be known , shared and understood. In order for the decision to be made all the people on the team must know; The Type of Meeting They are Attending: Informational: Manager just shares information with the team. Consultative: A decision has to be made and ultimately the Manager will make the decision. BUT the manager will make the final decision.

StrategyDriven Podcast Special Edition 63 – An Interview with Victoria Grady, author of The Pivot Point

Strategy Driven

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. quantitative measurement of employees response to change and how this information can inform management’s change management efforts. Additional Information. Name and address information required.

Complimentary Resource – Better Information Governance Can Improve Your Business Results

Strategy Driven

Better Information Governance Can Improve Your Business Results. and IBM examine the assignment of roles and responsibilities and accountabilities around data and how you can use information governance to your advantage. Information is crucial to the success of any organization. Further, as organizations face an ever-growing wave of digital data, they need to analyze that information and make timely decisions to achieve their business goals.

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’ In many organizations, management treats employees as unvalued and unintelligent.

Portfolio Management Best Practice 2 – The Project Registry.

Strategy Driven

The subsequent dispersion of management responsibility and encapsulation of attention on distinct business functions can cause leaders to lose sight of all the initiatives being authorized across the organization. To avoid this risk requires informing management decisions with comparable, value-based data related to the entire body of organizational initiatives.

Become a More Productive Learner

Harvard Business

Today we consume five times more information every day than we did in 1986, an incredible amount that’s equivalent to a 174 newspapers…a day. companies offer online training for their employees, making more information accessible to them than ever before. We’re consuming more information but not learning more. Focus the majority of your information consumption on a single topic for several months. Managing yourself Digital Article

StrategyDriven Podcast Special Edition 50 – An Interview with.

Strategy Driven

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management. StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Juliano Howard T. Dickens Jr. Lucas D.

How to write an internal communications plan and strategy

Rapid BI

The audit should help answer a number of important questions including: Are employees receiving accurate information? How are employees receiving regular information? Where are employees now, and what needs to change in their current perceptions, attitudes, or access to basic information? What are the roles and responsibilities of leaders, managers, employees and communication professionals? Communication via the line manager is preferred and more effective.

What Happens to Mental Health at Work When Our Devices Know How We Feel?

Harvard Business

The cognitive and emotional demands on managers have rarely been more complicated or intense. Protecting their mental health has become a self-preservation priority for managers. Growing numbers of managers worldwide know they need help. Increasingly, we can expect our personal devices to diagnose, monitor, and manage our mental wellness. ” Today, many wellness experts urge stressed-out managers to find renewal by putting down their devices.

If Your Company Isn’t Good at Analytics, It’s Not Ready for AI

Harvard Business

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations. But those that still manually check what rivals are charging can require as much as a week to gather the same information. Take fund managers.

Performance Measurement

Strategy Driven

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Value explores the core of corporate finance without getting bogged down in numbers and is intended to give managers an accessible guide to both the foundations and applications of corporate finance. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

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How P&G and American Express Are Approaching AI

Harvard Business

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G.

Your Team Doesn’t Need a Data Scientist for Simple Analytics

Harvard Business

Having founded a data management company and worked with hundreds of organizations over the past 20 years to execute their information management and analytics initiatives, I’ve found the groups that are able to successfully utilize their company’s analytics technologies often take the following approaches: Build a team. Records managers: They are the curators of business records, both physical and digital. Westend61/Getty Images.

Why Are Some Whistleblowers Vilified and Others Celebrated?

Harvard Business

In a recent whistleblower case , Daniel Donovan, an information manager at Volkswagen, filed a lawsuit claiming he was unlawfully fired because people at the company feared that he was going to report to authorities the destruction of documents related to VW’s installation of illegal software on diesel engines in order to cheat on emissions tests. (He

Putting a Price on People Problems at Work

Harvard Business

In our work as business school professors and consultants, we’ve met countless managers who fail to achieve their goals. Managers typically waste massive amounts of money, time, energy, and resources in order to fix these issues. Managers are trying to solve their intractable people problems in any way they can. By understanding these traps, managers can think about problems differently, and channel their strengths to access real solutions, without the cost.

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Free Your Staff to Think

Harvard Business Review

With sophisticated document management systems, global connectivity, and on-line networks professionals can find research reports, best practices, articles and experts from anywhere in the world. Because professionals have such direct access to information and people, many companies have let most of their administrative assistants go, leaving it to professionals to manage their own information. Self-service information management makes sense — to a point.

A Refresher on Marketing ROI

Harvard Business

It also informs future spending levels, allocation of the budget across programs and media, and which messages a marketer chooses. While MROI is not usually public information, managers can use published financial statement data to estimate MROI for a competitor. “In principle, managers should try to estimate the full cost of the marketing activity, including creative development, media spend, and customer-facing staff time.” Juan Díaz-Faes for HBR.

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Using Data to Strengthen Your Connections to Customers

Harvard Business

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization. But managers in the trenches often describe the data in these reports as unhelpful, contradictory, and distracting. Marion Barraud for HBR.

The Enemies of Data Security: Convenience and Collaboration

Harvard Business Review

After all, attackers typically steal information by exploiting a technology-related vulnerability. However, such a view ignores fundamental drivers of information security risk: organizational culture and the behaviors that result from it. Two aspects of a company’s culture have outsized effects on the security of its information: the organization’s tolerance for inconvenience and the degree of collaboration across business units and among employees.

Take Accountability for Your Own Success

Harvard Business Review

One of the most common excuses for lack of organizational progress is that "senior management" (or the CEO) isn't providing the right direction or sending the right message. Communication Managing yourself Organizational cultureHuman beings have an almost infinite capacity to rationalize failure. For example, many years ago I was working with a project team at what was then Chase Manhattan Bank when a once-in-a-decade snowstorm shut down New York City for several days.

Your Company Culture Can’t Be Disconnected from Your Customers

Harvard Business Review

But although culture matters to managers trying to transform their organizations and even auditors who now work to document culture , it is often ambiguous and hard to define. Management and organization processes, practices, and structures create and sustain the right behaviors, thereby institutionalizing the desired culture. Through these elements, managers reinforce employee actions that align with customer expectations.

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Speeding Up the Digitization of American Health Care

Harvard Business Review

No more of those infuriating forms to fill out at doctors’ offices: the information is all in the computer. These and many other feats of information management will soon be routine in the United States. And digitized data can support breakthrough research that was never possible when patients’ information was scribbled on paper charts stacked in the back rooms of offices and hospitals. Andrew Nguyen/HBR Staff.

The Biases That Punish Racially Diverse Teams

Harvard Business Review

Racially diverse groups of jurors exchange a wider range of information during deliberations than racially homogeneous groups, for example. Gender diversity in top management teams improves firm performance , especially when innovation is a strategic focus. It may be the result of differing information, perspectives, and worldviews being worked through to allow innovation, better problem solving, and accurate decisions to emerge.

Tip for Getting More Organized: Don't

Harvard Business Review

Time and overhead associated with creating and managing email folders were, effectively, a waste. Are folders and filing systems worth fifteen to twenty-five minutes a day of contemplative classification and sort for serious managers? Ongoing improvement in email/document/desktop and cloud-centric search frees them from legacy information management behaviors like filing. The technical configuration facilitates a pull — not push — time management.

Why Can't a CIO Be More Like a CFO?

Harvard Business Review

Information governance is not IT''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. Because no one is managing the store. The explosive growth of information is accelerating. I''m fascinated by how deftly conversations about information growth turn immediately to hand-wringing over how to store and secure it, avoiding the issue of its creation.

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An Ode to the Underappreciated Spreadsheet

Harvard Business

We are so dependent on tools like Excel and Google Sheets for managing budgets and P&Ls that it’s easy to fall into the trap of seeing spreadsheets only as applications for managing money, or at the very least, for working with numbers. Breaking information or text into cells helps you break your work into bite-size chunks so you can find different ways of structuring it. Spreadsheets get a raw deal.

What Your Stock Price Is Really Means

Harvard Business Review

There is a fascinating relationship between executives and the stock prices of the companies they manage. Alfred Rappaport's article, " Stock Market Signals to Managers ," in the November-December 1987 issue of the Harvard Business Review, provides managers with a clear method for understanding how price reflects the market's expectations about the company's future financial performance. Next, compare the expectations of the market with those of management.