Why Informal Management Is Sometimes the Best Way to Go @wallybock

Management Craft

Sometimes going the informal route is the best way to handle a situation. HR Management OD Training Workplace Happiness boss coach conversation informal manage management wally bockYou've noticed an employee taking long lunch hours. You write him up for the infraction. Problem solved, right? Maybe not. Maybe the employee had a perfectly valid reason for the long lunches.

Leadership Caffeine at Information Management and New Newsletter Resource

Management Excellence

Two news items here at Management Excellence: First, as of February 1, 2012, the good folks at Information Management are kindly syndicating selected posts from my blog at their resource rich website: info-mgmt.com under my name and the Leadership Caffeine label. Career Leadership Caffeine Management Education Blog News Information Management Leadership Caffeine Newsletter

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The Problem With Information

Strategy Driven

Information, when used to influence or sell, advise or share, has cost us untold loss in business and relationships. Information Causes Resistance. Certainly the ineffective behaviors continue regardless of the logic of the information we offer.

3 Critical Skills of Effective Leaders.

Rich Gee Group

They deliver information when required. They deliver information when required. This is where most C- and VP level executives fail – you need to lead with greater impact by applying emotional intelligence to manage your team.

Procuring Data And Information – Become More Knowledgeable And Vigilant About Its Quality

Michael VanBruaene

When you procure data and information from external or internal sources, you want to know its quality and ensure that it meets your quality requirements and expectations. Establish Data/Information Procurement Policies And Procedures. Establishing policies and procedures that guide data and information procurement will significantly help you to confirm your requirements and expectations; and also help you determine methods for ensuring that you know their quality.

The cost and benefit of an apology | The Organized Executive's Blog

The Organized Executive's Blog

Don’t apologize and others might see you as more powerful, explains Maurice Schweitzer, professor of operations and information management at the University of Pennsylvania’s Wharton School.

Cost 34

Email management. a big deal? Maybe, maybe not

Jason Womack

If you navigate on over to Entrepreneur.com, and do a little searching, you'll find a bunch of articles on productivity, time-and-information management, and even email organization ideas!

Paper or digital? | The Organized Executive's Blog

The Organized Executive's Blog

Posted on May 26, 2011 by Amy Beth Miller I take a hybrid approach to managing information. While I’m a fast typist and my handwriting is atrocious, I still prefer to manage my to-do list on paper. What’s your information management style?

Making the Decision on how the Team Decides

Create Learning

Managing and working on teams the procedures being used must be known , shared and understood. In order for the decision to be made all the people on the team must know; The Type of Meeting They are Attending: Informational: Manager just shares information with the team.

Middle #Management Acumen from #ASTD

Management Craft

An infoline (the marriage of a very short book, article, white paper, and manifesto) I wrote for the ASTD Press called Middle Management Acumen just cam out. This would be a great tool for informal management training. Books Management acumen ASTD middle management

The argument for writing it down | The Organized Executive's Blog

The Organized Executive's Blog

Image Source ] Share this: This entry was posted in Organization and tagged organization , communication , information management , note taking , David Allen. The Organized Executive's Blog Skip to content Home About ← Paper or digital?

The Enemies of Data Security: Convenience and Collaboration

Harvard Business Review

After all, attackers typically steal information by exploiting a technology-related vulnerability. However, such a view ignores fundamental drivers of information security risk: organizational culture and the behaviors that result from it. Organizational culture Data Risk management I

StrategyDriven Podcast Special Edition 50 – An Interview with.

Strategy Driven

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.

How to write an internal communications plan and strategy

Rapid BI

The audit should help answer a number of important questions including: Are employees receiving accurate information? How are employees receiving regular information? Where are employees now, and what needs to change in their current perceptions, attitudes, or access to basic information? What are the roles and responsibilities of leaders, managers, employees and communication professionals? Communication via the line manager is preferred and more effective.

KPI 21

Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

This “island mentality” is surprisingly prevalent among talented, seasoned managers. Specific competitor information is another $2 billion. Instead, management implicitly assumes the information is being used, and used optimally.

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” In many organizations, management treats employees as unvalued and unintelligent.

Why Are Some Whistleblowers Vilified and Others Celebrated?

Harvard Business Review

In a recent whistleblower case , Daniel Donovan, an information manager at Volkswagen, filed a lawsuit claiming he was unlawfully fired because people at the company feared that he was going to report to authorities the destruction of documents related to VW’s installation of illegal software on diesel engines in order to cheat on emissions tests. (He

Why Can't a CIO Be More Like a CFO?

Harvard Business Review

Information governance is not IT''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. Because no one is managing the store. IT management Information & technology


Your Company Culture Can’t Be Disconnected from Your Customers

Harvard Business Review

But although culture matters to managers trying to transform their organizations and even auditors who now work to document culture , it is often ambiguous and hard to define. Through these elements, managers reinforce employee actions that align with customer expectations.

Speeding Up the Digitization of American Health Care

Harvard Business Review

No more of those infuriating forms to fill out at doctors’ offices: the information is all in the computer. These and many other feats of information management will soon be routine in the United States. Andrew Nguyen/HBR Staff.

What Happens to Mental Health at Work When Our Devices Know How We Feel?

Harvard Business Review

The cognitive and emotional demands on managers have rarely been more complicated or intense. Protecting their mental health has become a self-preservation priority for managers. Growing numbers of managers worldwide know they need help. Increasingly, we can expect our personal devices to diagnose, monitor, and manage our mental wellness. ” Today, many wellness experts urge stressed-out managers to find renewal by putting down their devices.

The Biases That Punish Racially Diverse Teams

Harvard Business Review

Racially diverse groups of jurors exchange a wider range of information during deliberations than racially homogeneous groups, for example. Gender diversity in top management teams improves firm performance , especially when innovation is a strategic focus.

Putting a Price on People Problems at Work

Harvard Business Review

In our work as business school professors and consultants, we’ve met countless managers who fail to achieve their goals. Managers typically waste massive amounts of money, time, energy, and resources in order to fix these issues.

If Your Company Isn’t Good at Analytics, It’s Not Ready for AI

Harvard Business Review

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations. But those that still manually check what rivals are charging can require as much as a week to gather the same information. Take fund managers.

An Ode to the Underappreciated Spreadsheet

Harvard Business Review

We are so dependent on tools like Excel and Google Sheets for managing budgets and P&Ls that it’s easy to fall into the trap of seeing spreadsheets only as applications for managing money, or at the very least, for working with numbers. Breaking information or text into cells helps you break your work into bite-size chunks so you can find different ways of structuring it. Spreadsheets get a raw deal.

Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

The old way was information management; the new way is information intelligence. The old way was IT systems management; the new way is platforms that enable new value chains and integrated ecosystems. IT management

Performance Measurement

Strategy Driven

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.


The Ultimate Productivity Hack Will Be Robot Assistants

Harvard Business Review

There is another seemingly mundane but profoundly important application of this technology: to better managers ourselves and our time. CALO would be able to assist its user with organizing and prioritizing information, mediating human communication, resource allocation, task management decisions, and scheduling and prioritizing. In other words, it had the potential to fundamentally reshape the way we interact with information.

Complimentary Resource – Better Information Governance Can Improve Your Business Results

Strategy Driven

Better Information Governance Can Improve Your Business Results. and IBM examine the assignment of roles and responsibilities and accountabilities around data and how you can use information governance to your advantage. Information is crucial to the success of any organization.

A Refresher on Marketing ROI

Harvard Business Review

It also informs future spending levels, allocation of the budget across programs and media, and which messages a marketer chooses. While MROI is not usually public information, managers can use published financial statement data to estimate MROI for a competitor. “In principle, managers should try to estimate the full cost of the marketing activity, including creative development, media spend, and customer-facing staff time.” Juan Díaz-Faes for HBR.

Seven Tips for Shifting a Mindset in Your Organization

Harvard Business Review

But do their methods of idea-spreading apply to the office-dweller, the organizational citizen, the manager or executive? To illustrate, let me introduce Samantha Joseph, who works for Iron Mountain Incorporated , a leader in records storage and information management services.

Using Data to Strengthen Your Connections to Customers

Harvard Business Review

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization.

Liberate Your Employees and Recharge your Business Model

Harvard Business Review

While there are many cultural issues that allow Automattic to manage and thrive with this distributed model, it is fundamentally challenging the key assumption regarding physical presence of employment. Based on their best assessment of an employee's talents and interests, managers assign different employees to projects that they might be best suited for. Even the best informed manager does not know exactly what his/her employees are most passionate about and where they can excel.

Avoiding the Schizophrenic IT Organization

Harvard Business Review

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways.


Moving from Transaction to Engagement

Harvard Business Review

Factor in new types of information management. Early examples include the work that Doc Searls began in 2006 on what he's dubbed vendor relationship management. IT management Social media TechnologyMobile enterprise, social business, cloud computing, advanced analytics, and unified communications are converging.

Navigating the Dozens of Different Strategy Options

Harvard Business Review

In fact, for many managers, it may be the approach that defines strategy. Tata Consultancy Services, the India-based information technology (IT) services and solutions company, operates in an environment it can neither predict nor change.

What Google Glass Reveals About Privacy Fears

Harvard Business Review

Marketing professionals have learned the hard way that no matter what they do or do not plan to do with consumer information, privacy matters. Legal solutions are by their nature blunt instruments for managing uncertainty.

Tip for Getting More Organized: Don't

Harvard Business Review

Time and overhead associated with creating and managing email folders were, effectively, a waste. Are folders and filing systems worth fifteen to twenty-five minutes a day of contemplative classification and sort for serious managers? Ongoing improvement in email/document/desktop and cloud-centric search frees them from legacy information management behaviors like filing. The technical configuration facilitates a pull — not push — time management.

Portfolio Management Best Practice 2 – The Project Registry.

Strategy Driven

The subsequent dispersion of management responsibility and encapsulation of attention on distinct business functions can cause leaders to lose sight of all the initiatives being authorized across the organization. To avoid this risk requires informing management decisions with comparable, value-based data related to the entire body of organizational initiatives.

Getting Rid of “Never Events” in Hospitals

Harvard Business Review

A number of techniques and process-improvement tools from inside and outside the industry have been brought to bear: lean engineering to simplify and standardize care, Crew Resource Management to improve teamwork, checklists to help teams focus and improve reliability, and so on.