Harvard Business Review

JUNE 7, 2017

First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations. Armed with this information, managers can then allocate products better, and, see why choices are made. Automating basic processes.

Company 11

Company Telecommunications Retail Supply Chain 11

Harvard Business Review

JANUARY 11, 2011

Even more disturbing, a Hearst media study suggests that preventable medical errors (including infections) lead to at least 200,000 deaths per year , double the estimates from several years ago. Patient satisfaction with hospital care is also declining , based on the American Customer Satisfaction Index.

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. The Real Power of Enterprise Social Media Platforms.

Organization 8

Organization CIO Compliance CRM 8