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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business Review

DECEMBER 22, 2016

McDonald and his team’s approach was heavily influenced by John Kotter’s eight steps for effective organizational change. Moreover, leaders provide training in potent improvement tools like Lean Six Sigma and Human-Centered Design , and empower the front line to innovate.

Six Sigma 8
Six Sigma Learning-by-Doing Crisis Kotter 8
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Culture Trumps Strategy, Every Time

Harvard Business Review

MARCH 22, 2011

Many other experts, such as Senge and Kotter have certainly added to that understanding with complex and nuanced constructs, but Caldwell's invisible glue comment holds a truth. They then travel en masse, afraid to move away from the proverbial "ball." Nilofer Merchant is a corporate advisor and speaker on innovation methods.

Strategy 15
Strategy Senge Kotter Innovation 15
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