Connecting To Happiness: A Single Model For Leadership Excellence
Terry Starbucker
MAY 1, 2011
I was in the cable television business (for 23 years), and part of my leadership role was to oversee field operations, which included the service and installation technicians. In this case, we went from “ Hit budget and greatly improve operating metrics ” (the goal) to “ serve our customers and support each other ” (the Cause).
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