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Management Tools For Leaders: Cause & Effect Diagram

Rich Gee Group

History: Fishbones or causal diagrams were popularized by Kaoru Ishikawa in the 1960s that show the potential causes of a specific event. Applications: Common uses of the diagram are process issues, product design, or quality defect prevention to identify potential factors causing an overall effect. They solve their own issues!

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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.