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Admitting You Don’t Know, When You’re the CEO

Harvard Business Review

The ever-increasing pace of change has brought with it the need to find new ways of operating and the ability to understand and incorporate new technologies on an almost daily basis. Should he ask a question that will reveal his lack of knowledge to his top 30 executives?

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How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business Review

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. It is even possible to hold up the data mirror to individual technology users.