CO2

JANUARY 2, 2011

The Empathy Map looks like this: In this chapter the authors walk you through processes to arrive a enhanced design like Customer Insights, ideation, providing an introduction to the value of visual thinking, how to use prototyping, story telling, and Scenario Planning. This final chapter puts it all together.

Business Model 141

Business Model Executive Coaching Execution Blog 141

Strategy Driven

OCTOBER 25, 2013

Crisis management is so much more than handling of the media. We therefore mounted a full-scope crisis management initiative that focused heavily on after-the-crisis help for the victims and their families. There are three aspects to Crisis Management and Preparedness. Next comes Crisis Planning. by Hank Moore.

Crisis Management 77

Crisis Management Crisis Risk Management Budgeting 77

Strategy Driven

NOVEMBER 2, 2012

Questions to follow in Budgeting as part of Strategic Planning and Visioning processes include: Does this process increase your accountability to funding sources and to the public? Are budgeting measures used to manage performance? Is the performance management system focused upon outcomes? Collaborate with others.

Strategic Planning 68

Strategic Planning Budgeting Planning Competitive Advantage 68