Leadership Operations Reputation Social Capital 
Harvard Business Review
OCTOBER 24, 2011
ITC decided to measure its own performance in terms of its contribution to creating economic, environmental, and social capital through innovations that would be embedded in its business strategy.
Harvard Business Review
DECEMBER 8, 2016
The smaller ones could keep their own names, leadership teams, practices, and policies for the first five years. And although senior managers’ remuneration was tied to Contect’s overall sales and operating profits, the head office had relatively little control over the 30,000 projects the company had underway at any given time.
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