Market Segmentation Mass Marketing Operations Travel 
CO2
JANUARY 2, 2011
These are: Customer Segments – An organization serves one or several customer segments. Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. Technology and its role in travel 2.0
Harvard Business Review
MAY 2, 2011
Rather, they focus on markets (anonymous agglomerations of customers) rather than on any real, living, breathing individual customer. Most recognize that there are no truly mass markets any more. But we must go beyond looking at market segments and niches to embracing the truism that every customer is his own market.
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