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How Good Designers Think

Harvard Business Review

Good designers can act as a translator between functional silos as different as supply chain, marketing and R&D. For new ideas to survive and indeed thrive they have to be successfully embraced by all the relevant (another ghastly word) "stakeholders." Action: They Keep Going.

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CMOs and CEOs Can Work Better Together

Harvard Business Review

That process incorporates operations, customer service, R&D, clinical specialists, sales, supply chain operators, and service teams. Marketing is the “glue” that integrates those elements across the entire process by providing consistent oversight, expertise, and guidance.

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Standard Operating Procedures Can Make You More Flexible

Harvard Business Review

We''ve reshaped our marketing mix to reflect this new patient behavior. For example, in a previous post , I described how Tesco made major strides in its supply chain management in the 1990s by applying standard process disciplines.