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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Sadly, this is what is thought of as “quality” in the digital age. Websites that sell products are digital platforms, not the arbitrators of quality in the business world. Quality is not something that managers assign others to achieve. Quality entails four concepts: Success is determined by conformity to requirements.

Quality 50
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Is It Fun Being Led by You?

Lead Change Blog

The last thirty years of business history have been characterized by giant leaps in quality. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. Customers today assume what they buy will be laced in high quality. The benefits were significant.

Six Sigma 150