Marketing Restructuring Root Cause Analysis Training 
The Practical Leader
MAY 1, 2024
“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Weak training, ineffective approaches/templates.
The Practical Leader
JUNE 14, 2023
Many put those good intentions into mission statements, strategic plans, training, and rebranding. Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. This is often magical thinking.
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