The Practical Leader

MAY 1, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Weak training, ineffective approaches/templates.

Process 52

Process System Management Root Cause Analysis 52

The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

Many put those good intentions into mission statements, strategic plans, training, and rebranding. Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. This is often magical thinking.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Deming Institute

FEBRUARY 15, 2016

Root cause analysis. Marketing mix. 6 Sigma Statistical tools to analyze Market data BCG matrix. 6) Institute modern methods of training on the job. 11) Train your people to follow the procedures but also to propose improvements if they don’t work. 18) Offer training to promote self-improvement.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28