Remove McGregor Remove Operations Remove Process Remove Products
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What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. The next morning, he called McGregor's office and asked for a meeting with him. You cannot manage a workforce by computer.

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Management’s Three Eras: A Brief History

Harvard Business Review

Only glimmers of what was to come showed up in the work of thinkers such as Adam Smith, with his insight that the division of labor would increase productivity. Along with the new means of production, organizations gained scale. Douglas McGregor’s “Theory Y” is representative of the genre. Townes, and Henry L.