Great Leadership By Dan

MAY 9, 2019

Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain.

Simon 260

Simon Blanchard Hotels Attrition 260

Harvard Business Review

SEPTEMBER 8, 2014

The 2002 movie Minority Report told the story of a future in which law enforcement could tell who would commit crimes in the future. It’s now done by economists, data engineers, IT operatives, and anyone who has access to the data. The police then arrested those people before they could commit the crimes.

Succession 14

Succession Human Resources Information Technology Software 14

Harvard Business Review

SEPTEMBER 8, 2014

The 2002 movie Minority Report told the story of a future in which law enforcement could tell who would commit crimes in the future. It’s now done by economists, data engineers, IT operatives, and anyone who has access to the data. The police then arrested those people before they could commit the crimes.

Succession 8

Succession Software Commitment Report 8