Harvard Business Review

MAY 7, 2014

In 1995, 79% of the value created in the process of manufacturing a German automobile was captured by domestic firms and workers; by 2008, German companies and workers captured only 66%. What is left over is the financial value created by the production process, which is split up between wages paid to workers, and returns to capital.

Supply Chain 8

Supply Chain Skills Intellectual Capital Competitive Advantage 8

Harvard Business Review

MAY 17, 2012

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. Rackspace went public in 2008 — shortly before the financial markets went belly up.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Harvard Business Review

MAY 18, 2011

While the technology giant's second-quarter revenue increased by 3%, its relatively new CEO, Leo Apotheker, was forced to lower the forecast for revenue for the fiscal year. The technology market is the epitome of creative destruction. That put it in the right place at the right time as the technology revolution was beginning.

Software 12

Software Technology Intellectual Capital Marketing 12