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My Top 10 Leadership Insights For 2015

Tanveer Naseer

And this is understandable if we appreciate that – thanks to the faster-pace by which we now have to operate – it’s become harder for people to make those connections for themselves.” Leadership Insight #7 – Our compassion motivates us to listen and learn about what our employees need to be successful [ Share on Twitter ].

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. Be active listeners. Keep it simple.

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Keeping It Professional When You Work in a Family Business

Harvard Business Review

And what about getting candid feedback for your own growth and development? Actively listen and use a professional tone with one another — that way you don’t make others feel excluded by your closeness or cause unnecessary squabbles when boundaries are breached. What the Experts Say. ” Adopt an office voice.