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What Spinning Off a GE Business Taught Me About Managing Ultra-Fast Change

Harvard Business Review

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We We have hired more than 5,000 new employees since beginning the effort in late 2013.) The first thing we did was engage in ongoing listening sessions. Very quickly, common concerns bubbled up.

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The Big Picture of Business: The Colonel and Me

Strategy Driven

It occupied one counter at 2-J’s Hamburgers, an established Austin restaurant, owned and operated by Ralph Moreland. ’ I commissioned focus groups. To test the premise, I staged a focus group dinner meeting at a prominent inner-city church, eliciting ideas and insights. Its CEO (John Y.