Harvard Business Review

MAY 16, 2017

She distilled the notes about her many accomplishments into an overview of the 10 years in her current role: Keep University’s School of Design (eight graduate programs) running flawlessly for Director, other staff, faculty, and students — during routine operations and emergencies. into multiple global markets.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

MARCH 23, 2016

In the 2013 report of the same population, 82% of workers around the world did not trust their bosses to tell the truth. At several financial services firms , for example, business units whose employees reported speaking up more had significantly better financial and operational results than others.”

Company 8

Company McKinsey Survey COO 8