Harvard Business Review

MAY 16, 2017

She distilled the notes about her many accomplishments into an overview of the 10 years in her current role: Keep University’s School of Design (eight graduate programs) running flawlessly for Director, other staff, faculty, and students — during routine operations and emergencies. Equally adept at managing people and operations.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. With so many parts of the organization needing to come together to deliver on a customer journey, the CMO has to operate as the “glue” across the organization.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

MARCH 23, 2016

In the 2013 report of the same population, 82% of workers around the world did not trust their bosses to tell the truth. At several financial services firms , for example, business units whose employees reported speaking up more had significantly better financial and operational results than others.”

Company 8

Company McKinsey Survey COO 8