2013, Customer Intimacy and Development

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2013

Customer Intimacy

Development

Make Your Organization Anti-Fragile

Harvard Business Review

JUNE 24, 2013

If lucky, a start-up grows and develops a success formula. having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented. Toyota''s fiscal 2013 profits were more than four times its earnings in 2010, and three times 2012''s. Not anymore.".

Organization

Organization Supply Chain Customer Intimacy Stress

Invest in Proprietary Data for Competitive Advantage

Harvard Business Review

MARCH 28, 2013

The key lies in developing and exploiting "proprietary data" — data that you and you alone possess. Only you have the specific transaction, "John Smith bought peas, bread, and grape nehi at 9:27 AM on March 11, 2013," and the tens of thousands like it each day! But don't avoid this avenue on that score alone.

Competitive Advantage

Competitive Advantage Customer Intimacy Supply Chain Retail

Leadership Digital

Make Your Organization Anti-Fragile

Invest in Proprietary Data for Competitive Advantage

Stay Connected