Deming Institute

JANUARY 16, 2017

Sadly, it didn’t take very long to realize that the plant had a very traditional management style, very traditionally combative labor/management relations, and a typical blame-and-shame, command-and-control environment that made people miserable and didn’t deliver quality to the customer or any of the right business results.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Deming Institute

JANUARY 5, 2017

Thankfully, I also had some very good managers who still fell victim to conventional wisdom management ideas, such as a store manager creating special sales incentives and contests that seemed silly and unnecessary. I had experience a bullying boss who didn’t listen to their employees.

Deming 46

Deming TQM Kaizen Crisis 46

Harvard Business Review

JUNE 21, 2016

He’s just trying to manage the chaos and avoid catastrophe. In 2000, with more than $100 million in negative cash flow, the company agreed to be acquired by Star Cruises, a leading cruise operator in Asia. When they confront overload, managers often react in ways that put distance between themselves and the front line.

Company 11

Company IPO Price Loyalty 11