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Leading with Trust

Great Leadership By Dan

Zak, PhD : One-third of business leaders surveyed in 2015 said that retaining colleagues is their number one concern. As Christopher Bishop, head of Herman Miller’s Innovation lab has said, "The war for talent is over, talent has won." Guest post by Paul J. Everyone knows that people are mobile.

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Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Harvard Business Review

Abraham Maslow’s oft-quoted “hierarchy of needs” — first published in 1943 — provides a good start. Maslow sought to map the psychological needs of humans and their motivations. To become this kind of living business, with a new understanding of customer needs, we need a new definition of relevance.

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The Internet Is Finally Forcing Management to Care About People

Harvard Business Review

It includes Mary Parker Follett (1920s), Elton Mayo and Chester Barnard (1930s), Abraham Maslow (1940s), Douglas McGregor (1960s), Peter Drucker (1970s), Peters and Waterman (1980s), Katzenbach and Smith (1990s), and Gary Hamel (2000s). As a result, customers’ expectations are raised.