Active Listening Goleman Operations Self-aware 
HR Digest
JULY 21, 2023
” The concept gained widespread recognition in 1995 with the publication of Daniel Goleman’s book, “Emotional Intelligence: Why It Can Matter More Than IQ.” ” Goleman argued that emotional intelligence is a critical predictor of success in life and the workplace.
Harvard Business Review
MAY 23, 2018
With the best of intentions, I’ve seen smart leaders charge into sensitive interactions armed with what they believed was a combination of deep empathy, attuned listening, and self-awareness but was, in fact, a way to serve their own emotional needs. Self-Awareness Can Help Leaders More Than an MBA Can.
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