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How Hospitals Are Using Patient-Reported Outcomes to Improve Care

Harvard Business Review

In the past year, there has been a flurry of announcements by international organizations and governments declaring their commitment to making PROs a centerpiece of quality assessment. Dr. Willig found that two-thirds of patients who committed suicide were seen in a health care setting in the month before their deaths.

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Intelligent Redesign of Health Care

Harvard Business Review

To obtain an understanding of the costs, the center is applying a combination of two management tools: process mapping from industrial engineering and activity-based costing from accounting. Specifically, the center wants estimates of: The costs of caring for groups of patients with similar conditions.