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What the Marketing Agency of the Future Will Do Differently

Harvard Business Review

An outsourced idea and creative team that could get the production done at a cost that was less than what it would cost the brand to have a permanent staff in place. Social media pushed this even further by forcing brands to engage with consumers — one-on-one — for the public to see, in a very human voice.

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Xerox's CMO on Leading by Example in Social Media

Harvard Business Review

I wanted to show our teams at Xerox how a social program could help change perceptions of our brand. Many still think of Xerox as a copier company, but the majority of our revenue now comes from business process outsourcing. If you want to sell, buy an ad or an advertorial or, perhaps, sponsor tweets. Let''s not even go there.

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