When Health Care Providers Look at Problems from Multiple Perspectives, Patients Benefit
Harvard Business Review
JUNE 23, 2017
Smith was ready to be discharged home after his laryngectomy, an extensive operation that removes a patient’s throat due to cancer. In our simulation they must decide how to deal with a problematic surgeon who is receiving many complaints from coworkers. While this rotation is common in clinicians’ early careers (e.g.,
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