Harvard Business Review

OCTOBER 23, 2017

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Build a Dashboard.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

SEPTEMBER 27, 2011

If your CHRO travels only to accompany you, or keeps in touch with staff primarily through email or one-way communication such as videocasts, you've got a problem. Your CHRO thinks of email as modern technology. Do you know the ROI you receive from investing in salaries, bonuses, or development?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

JANUARY 27, 2016

Thanks to increased demand for air travel, Rising Sun’s flights were now fuller and more frequent than ever before. Attrition rates had indeed spiked in the past year, along with turn times. I was working as fast as I could, following all the techniques in the manual, and it still took me 18 minutes.” ” Ken winced.

Case Study 8

Case Study Airlines COO CFO 8