Harvard Business Review

OCTOBER 23, 2017

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Capture Reference Data About Current Change Projects.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

SEPTEMBER 27, 2011

If your CHRO travels only to accompany you, or keeps in touch with staff primarily through email or one-way communication such as videocasts, you've got a problem. Your CHRO thinks of email as modern technology. Do you know the impact attrition has on your customer satisfaction and your ability to grow?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

JANUARY 27, 2016

Thanks to increased demand for air travel, Rising Sun’s flights were now fuller and more frequent than ever before. The committee would insist that he first try making his crews more efficient. Attrition rates had indeed spiked in the past year, along with turn times. That’s why he now wore an RSA Ground uniform.

Case Study 8

Case Study Airlines COO CFO 8