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It's About Customer Amazement

Chris Brady

It was a 1996 C 220 and was the best automotive purchase I have ever made. Thanks for the tips. Answer: They are the four best products I have ever purchased in my life.  First the Kawasaki. .  Over the course of three years of ownership it cost me an average of $322 per month in repairs!

Travel 58
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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Avoid specializing by customer type (SaaS vs. Ecommerce vs. Automotive) or specific types of problems–your go-to-market is still changing, continue optimizing for flexibility. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks. What not to do.

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