10 Elements of an Outstanding Customer Service Culture
Skip Prichard
JANUARY 14, 2020
As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Used by permission of HarperCollins Leadership. Copyright © 2020 by Micah Solomon.
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