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Why Our Trust in Banks Hasn’t Been Restored

Harvard Business Review

Since the financial crisis of 2008, a major question has been how banks can restore the trust of their clients. To address this concern, banks have been hiring an increasing number of compliance officers. For example, JP Morgan has hired an additional 13,000 people in the area of compliance since 2012.

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Social Media Compliance Isn't Fun, But It's Necessary

Harvard Business Review

So why did one of the planet's biggest investment banks — and its 33,300 employees — hold out so long? For highly regulated sectors like finance, social media can be a legal minefield. In the fast-evolving world of enterprise social media, that's a solution even Goldman can bank on.