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How is Big Data Transforming Your 80/20 Analytics?

Harvard Business Review

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. Which 20% of suppliers are responsible for 80% of customer UX complaints? What 20% of customers facilitate 80% of the most helpful referrals?

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The Right Way for an Established Firm to Do an Innovation Pilot with a Startup

Harvard Business Review

With due diligence and decent design, these partnerships can go beyond good results and energize organizations that have become too comfortable or complacent with everyday routines. ” A fintech start-up enjoyed greater success piloting a security offering with a global bank. Did the pilot enhance that KPI?

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