Coaching Tip

FEBRUARY 23, 2012

The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. 4) Seek to inspire, not just motivate.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

AUGUST 5, 2015

In most countries, both developed and developing, private employment and median family income have stopped growing at the same pace as labor productivity and real GDP per capita—mostly due, they argue, to technological advances. With the right leadership, I think so. So what are we to do? Can other countries follow this model?

GDP 8

GDP Porter Education Globalization 8

Harvard Business Review

JANUARY 8, 2014

It was the largest sovereign debt default in world history, and GDP fell by some 30% coupled with a 300% currency devaluation. One bank lost more money in a few weeks than it had accumulated over the previous century. Coaching Hiring Leadership Managing people Organizational culture' Use Language to Shape a Creative Culture.

Emotional Intelligence 9

Emotional Intelligence GDP McKinsey Airlines 9