Banking Ethics GDP Operations 
Coaching Tip
FEBRUARY 23, 2012
The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. 4) Seek to inspire, not just motivate.
Harvard Business Review
JUNE 29, 2012
To the long, dismal list of fatally broken institutions — GDP, governments, schools, corporations — we can add the mysterious Libor , and its conveniently comfortable calculation. It's not about a bank. Who's who — master and servant, mechanism and operator, principal and agent, sovereign and serf?
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