Don’t Set Process Without Input from Frontline Workers
Harvard Business Review
JUNE 26, 2015
Taylor , the founder of scientific management who died 100 years ago. A few months ago I opened a new account at a well-known UK bank at a brick-and-mortar branch. I signed some documents and had a new bank account. ” She explained that the bank was using a newish system that could “run the check in real time.”
8 
Let's personalize your content