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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business Review

One of the most recent automation technologies to emerge is robotic process automation , or RPA. The technology is sometimes described as supporting “ swivel chair ” processes involving a lot of back-and-forth access to multiple information systems. However, many companies don’t do that.

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The Key to Change Is Middle Management

Harvard Business Review

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma.