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How to Coach a Boss Who Doesn't Want to Be Coached

Next Level Blog

A: Just one, but the light bulb has to really want to change. Over the weekend, I received an email from a reader who knows where I’m coming from with my light bulb joke. He was asking for any thoughts I had on solving the problem he describes here (He’s given me his permission to answer through the blog. Information is power.

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Never Say These Words To A Customer

Eric Jacobson

This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Cant -- As in, "We cant do that." "We

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