Leading Blog

MAY 8, 2019

He coached many others including Sundar Pichai, CEO of Google, Dan Rosensweig, CEO of Chegg, John Hennessy, former President of Stanford University, and Sheryl Sandberg, COO of Facebook. Innovation Is Where the Crazy People Have Stature. Invest in creating real, emotional bonds between people. Money’s Not Just About the Money.

Consensus 235

Consensus Groupthink COO Mentor 235

Harvard Business Review

SEPTEMBER 17, 2013

A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. Two, leadership rounds are an important means of exposing non-medical leaders in finance, operations, and other areas of the hospitals to the front lines of patient care. Leading Health Care Innovation.

Health Care 8

Health Care COO Operations Storytelling 8

Harvard Business Review

AUGUST 5, 2014

This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. Companies across the spectrum are grappling with change as new technologies, innovations, and customer behaviors disrupt old business models.

P&L 8

P&L Banking Marketing Call Center 8