Bond Customer Loyalty Leadership Operations 
Harvard Business Review
AUGUST 5, 2014
This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. Customer journeys are complex and crisscross the organization. Digital disruption has driven much of this shift.
Strategy Driven
OCTOBER 5, 2012
Civic service is the ultimate way to steer heir apparents toward the leadership track. No entity can operate without affecting or being affected by its communities. It is a bond of trust that, if violated, will haunt the business. Potlache is the ultimate catalyst toward Customer Focused Management. Community Relations.
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