Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.” Trust breeds more trustworthy behavior.”

Management 150

Management Customer Loyalty Loyalty Policies 150

Jesse Lyn Stoner Blog

FEBRUARY 9, 2015

So they request favors five minutes into a new relationship, hold “fire sales” rather than building customer loyalty, and bark orders at employees rather than leading with trust. They measure relationships by what they’ve gained rather than by what they’ve done to strengthen the bond. by @FSonnenberg. Guest Post'

Customer Loyalty 120

Customer Loyalty Loyalty Short-term Bond 120

Chart Your Course

AUGUST 14, 2012

Here are seven steps to build customer loyalty. A Gallup survey showed a customer who is “emotionally connected” to your place of business is likely to spend 46% more money than a customer who is merely “satisfied” but not emotionally bonded. Select the right people. Set performance standards.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

Strategy Driven

OCTOBER 8, 2012

Jeffrey, My company helps small B2B businesses plan a video strategy and develop web series and webinars to tighten their bond with their customers. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Video 50

Video Objective Loyalty B2B 50

Harvard Business Review

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. Figuring Out What Our Customers Wanted.

Hotels 8

Hotels Fashion Budgeting Retail 8

Harvard Business Review

AUGUST 5, 2014

This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. That bonding role extends to other aspects of the business as well, such as delivering on products and services.

P&L 11

P&L Banking Marketing Call Center 11

Strategy Driven

OCTOBER 5, 2012

Civic service is the ultimate way to steer heir apparents toward the leadership track. It is a bond of trust that, if violated, will haunt the business. Potlache is the ultimate catalyst toward Customer Focused Management. It is a bond of trust that, if violated, will haunt the business. Community Relations.

Loyalty 59

Loyalty Bottom-up Strategic Planning Bond 59