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Feedback Without Measurement Won’t Do Any Good

Harvard Business Review

A potentially awkward and painful conversation became a bonding experience. Organizations that care about Kaizen , or the process of continuous improvement, and facilitating effective feedback will make “accs” a way to make sure that their people have the power to (self) improve. Message received; next steps agreed.

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How the Navy SEALs Train for Leadership Excellence

Harvard Business Review

A kaizen—continuous improvement—ethos is one thing. Or must it be managed to build better bonds and relationships throughout the enterprise? .” In other words, training divorced from excellence is mere compliance. It is more “box ticking” than human capital investment. Webb unambiguously champions both.